![]() ![]() It feels a bit wrong to request a refund for such a small flaw but several people I have spoken with say that it isn't acceptable to have a dead pixel on a £3k+ laptop. On the other hand, I would absolutely never accept an RMA for it as it is likely to come back with damage/worse than it is sent in with. The only other device I am interested in is the Lenovo Legion 7 (2021 model) which isn't out till June. I imagine a replacement Zephyrus Duo will take weeks to come again. ![]() Would you send it back for a refund, assuming I am entitled to one? No other model in stock at present does what I need it to. The laptop is still within the 14-day window post arrival. Using dead pixel fixer software has not helped it. It is white against a dark background but not noticeable when other colours are displaying. I found a dead/stuck pixel on the top left of the screen (just below the recycling bin icon). It is a stellar laptop in almost all respects and suits the role I have for it (video/image editing and some gaming). I just received a Zephyrus duo (5900Hx, RTX 3080, 4k model) after waiting for 5/6 weeks following pre-order. Hi all, this doesn't relate to OCUK, but just mainly wanted opinions on what people think.
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